Frequently Asked Questions

These FAQ,s apply to Mews Cottage and the lodges within the ‘Woodland Glade’.

Complete Terms and Conditions together with other information on amenities and services can be downloaded here which will assist you with planning your stay with us.

How do I make a booking?

All bookings must be made by via Catherine Turner at Browsholme (email accommodation@browsholme.com) who will provide a booking form for completion, a copy of these terms and conditions and accept payment. After booking has been confirmed you will receive confirmation by email and further details how to access the accommodation. Please note the guest booking the stay must be 18 years of age or over.

Single Lodge or Cottage Booking
Contact Catherine Turner who will advise of availability. Please note that on Fridays and Saturdays throughout the year priority will be given to guests attending functions at Browsholme Hall. Full payment is required at the time of booking. We accept payment by BACS, cheque or most debit/credit cards.
Group Bookings
We are delighted to receive enquiries for group bookings from wedding parties, walking, cycling and family groups. We do not accept stag or hen parties.
Tithe Barn Weddings
For wedding groups, our bride and groom (B & G) have the option of booking and paying for all or some of the lodges, the cost of which will be added to the wedding contract.
Alternatively, lodges can be held on a provisional basis until 2 months before the wedding date. The B & G can then allocate lodges to their guests. The guests will then contact Browsholme and pay individually.

Can I cancel a booking?

We operate a strict cancellation policy.

Grace Period: where a full refund will be given if the cancellation is within 48 hours of booking.
For a 50% refund of accommodation fees, cancellation must be made 30 full days prior to our check in time.

No refunds will be made for no-show or leaving early. For this reason we strongly advise that you to take out the appropriate travel insurance so that your costs will be covered, in the event of an unexpected cancellation.

We will offer a full refund to you if in the unlikely event that we are unable to provide the accommodation you have booked, or provide an alternative nearby.

What arrangements are made for Arrival and Departure?

Mews Cottage
Advise us of your arrival time and we will make arrangements to meet you, or, by arrangement self-check-in via key safe

Woodland Glade Lodges
Self-check-in via key safe can be found at each lodge and accessed with a code. This code will be emailed to you before arrival to let yourself in.

Check-in is from 3pm. We ask that guests don’t arrive early so we have time to prepare. We are unable to accept personal check-ins after 5pm. After this time entry may be made via key safe.

Check out is by 10.00am. Leave your keys in the key safe outside your pod. Late checkout may incur additional charges if not arranged in advance.

Is the accommodation suitable for children?

We particularly welcome families with children under 16 to enjoy our rural setting and have their own adventures. The Mews Cottage has a twin bedroom and a secure enclosed garden. The Woodland Glade lodges are able to sleep two adults and two children by the use of a sofa bed; alternatively a family may consider the option of booking two lodges to give the generations a little more room and privacy.

Can cars be parked close by?

Parking at the Mews and Shepherd’s Cottages is directly adjacent to the properties.

There is a designated parking area, one vehicle per lodge, next to Woodland Glade, a short walk along a gravel path. A trolley is available, from the Reception pod, to help transport luggage and belongings from the parking area to your pod.

Are the lodges suitable for those with disability?

In the Woodland Glade two Superior Lodges, Cherry and Oak have been equipped for those guests who have impaired mobility; but due to their size cannot be fully DDR compliant. Please enquire for further details and suitability for your circumstances.

Do I have to clean the accommodation at the end of my stay?

We ask that all accommodation should be left as clean and tidy as when you found it and cleaning products will be left for your use. Please note this includes the shower room, hob, microwave, sink area, crockery, cutlery, pans, utensils, and barbecue equipment.

Bins should to be emptied and sorted into the recycling bins nearby before your departure.

We prefer to learn of breakages or damage from you. Should there be unreported breakages, damage or the accommodation be found in an unsatisfactory condition, we reserve the right to charge you those costs by the payment method used when booking.

Can we smoke in the accommodation?

Smoking (including e-cigarettes) is not permitted in any accommodation, nor in the immediate vicinity of doors and windows. However this is a rural location and there is no problem of having a cigarette in the garden, or in the woodland that surrounds the lodges.

Can I bring our dog?

In the Mews Cottage and in the Ash and Cherry Lodges we welcome up to two small dogs, by prior arrangement, subject to a nominal charge. However we are situated on a working farm and all dogs must be kept on leads except within the Mews Garden and the immediate curtilage of the Woodland Glade. NB Please do not allow dogs on beds or soft furnishings; doing so may incur a cleaning fee.

Are there many walks nearby?

Public footpaths pass the Woodland Glade and we would be pleased to offer guests suggestions for three circular routes through unspoilt countryside, rivers, woodlands and fields via our most popular local pubs, the Red Pump Inn, the Inn at Whitewell and the Lower Buck.

We regret that except when open to the public on Wednesdays and for wedding guests the grounds of Browsholme Hall are private and will not be open to visitors.

……..and other activities?

Numerous opportunities exist in the Forest of Bowland for walking, cycling, boldering, climbing as well as heritage, cultural and family trails and attractions. Clitheroe is 10 minutes away a picturesque market town with its historic castle, supermarkets and award winning wine, cheese and sausage shops.

…….pubs and restaurants?

Five minutes by car, or 35 minutes walk brings you to the Red Pump Inn, Bashall Eaves where you will receive a warm welcome, excellent food and real ale. Only a little further is the famous Inn at Whitwell, or the Lower Buck, Waddington and many many more options nearby.

Is Browsholme Hall and its grounds open to visitors?

We regret that except when open to the public on Wednesdays and for wedding guests the grounds of Browsholme Hall are private and will not be open to visitors.

Campfires / Barbecues

Barbecues are not permitted on site except in the designated fire bowls.

Code of Conduct

We request that you respect fellow neighbours and guests, therefore:

A noise curfew is imposed between 10pm and 7am that prohibits playing music, drinking alcohol, or playing games outside.
Parents are responsible for their children, and children must be supervised at all times. There are areas to play within Mews Cottage Garden and Woodland Glade.
Extra visitors who are not staying on-site are not permitted to visit accommodation after 10.0pm; this is to safeguard the comfort and security of all our guests.
To look after our lodges, we request guests to remove outdoor shoes when inside. Pegs/storage is provided for outdoor shoes and boots by the front door.
No cooking or fires whatsoever is permitted on the wooden decked areas.
Guests may not use their own fuel for the fire pit. Fuel must be bought on-site and is available at the Reception on request.
Smoking (including e-cigarettes) is not permitted in any accommodation, nor in the immediate vicinity of doors and windows.
If you have a problem with your accommodation during your stay please advise us, preferably immediately or at least before departure as we would like the opportunity to resolve it as soon as possible.

We take all comments from our guests seriously and should you wish to make a complaint, or merely make observations that might improve our service you can contact us by phone or email and we will respond.

Liability

We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on the Browsholme Hall Estate, except where such loss or damage has arisen as a result of our negligence or a breach of our duty to you.

Inventory, damage, loss and theft

Guests will find an inventory of all contents in their accommodation. Please inform us of any damage, breakages or maintenance issues in the accommodation before departure.

Guests should not remove any item from the property. Any loss, or missing items from the inventory will be charged to the payment card used at the time of booking.

Caveat

Browsholme Hall reserves the right to alter these terms and conditions without notice.

RRP

10^th September 2018 Ver 5

All our accommodation is situated on working livestock farms and may be subject to the traditional noises, sounds and smells of the countryside. Throughout the year important jobs need to be carried out and we would be grateful to all guests to be aware that vehicular access is needed at all times to farm buildings nearby and therefore to park only in designated areas. No access is allowed to those farm buildings without the permission of the tenant farmer for both safety reasons and disease control.